1. Introduction
Backup Infotech (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and security.
This Privacy Policy explains how we collect, use, process, and protect your information when you:
- Visit our website
- Engage our IT services
- Use software, SaaS platforms, or AI chatbot solutions developed by us
2. Scope of Services
- Website & web application development
- SaaS platform and dashboard development
- Mobile application development
- Hosting and server management
- Digital marketing services
- AI chatbot development and automation
3. Information We Collect
a. Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing and payment details
b. Project & Business Data
- Project requirements
- Credentials (provided by client for integrations)
- Business data processed through software we develop
c. Technical Data
- IP address
- Browser type
- Device information
- Usage data and logs
d. Cookies & Tracking
We use cookies and similar technologies, including:- Google Analytics
- Meta (Facebook) Pixel
4. How We Use Your Information
- Deliver and manage IT services
- Develop, deploy, and maintain software and SaaS platforms
- Process payments via third-party gateways (Stripe, Razorpay, PayPal)
- Improve website performance and marketing
- Communicate with clients and users
- Ensure system security and prevent fraud
5. Payment Processing
- Stripe
- Razorpay
- PayPal
6. Data Controller vs Data Processor
- For website visitors and direct clients → We act as Data Controller
- For client projects (websites, SaaS, chatbots) → We act as Data Processor
👉 Important:
We do not own client data. All data processed within client projects belongs solely to the client.
7. Hosting & Server Management
- Data may be stored on third-party cloud providers (India or international)
- We implement security best practices, but infrastructure may be managed by third-party providers
- Clients are responsible for reviewing hosting provider policies where applicable
8. AI Chatbot & Automation Data
For AI chatbot solutions:
- Conversations may be processed and stored to improve performance
- Data handling depends on the deployment (client server / third-party AI APIs)
- We do not use client chatbot data for unrelated purposes
9. Data Sharing
We may share data with:
- Trusted service providers (hosting, analytics, payment gateways)
- Internal team members for project delivery
- Legal authorities if required by law
We never sell personal data.
10. Data Security
- Secure servers and encryption practices
- Access control and authentication
- Regular monitoring
11. Data Retention
- As long as necessary for service delivery
- For legal and compliance requirements
- Until client requests deletion (where applicable)
12. Your Rights (Including India DPDP Act)
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- File a grievance
13. Grievance Officer (India Compliance)
As per applicable laws:
Grievance Officer
Backup Infotech
Email: info@backupinfotech.com
We will respond within a reasonable timeframe.
14. Third-Party Services
We may integrate with:
- Google Analytics
- Meta Ads
- Payment gateways
- Cloud hosting providers
We are not responsible for third-party privacy practices.
15. International Data Transfers
Your data may be processed outside India depending on:
- Hosting provider location
- Third-party services used
We ensure reasonable safeguards are in place.
16. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect children’s data.
17. Limitation of Liability
Backup Infotech shall not be held liable for:
- Data breaches caused by third-party services
- Misuse of systems by clients or end-users
- Security failures beyond our reasonable control
18. Updates to This Policy
19. Contact Information
Backup Infotech
Email: info@backupinfotech.com
Phone: +91-62392-04415
Location: Mohali,Punjab, India